Deliveries & Returns

On average, Trunks will be able to be curated, packed and delivered within 4-5 business days of the Trunk request. Unless you are informed otherwise. You then have 10 business days to return the trunk to us. If you are unable to return your trunk within this time frame then you must contact customerservices@thechapar.com as soon as possible.

Frequently Asked

Contact Us

Delivery

If you have chosen ‘Virtual Personal Shopper’ We will inform you when your trunk has been curated you will be able to view the trunk progress on your account (link to your account). On average, Trunks will be able to be curated, packed and out for delivery within 4-5 business days of the Trunk request. Unless you are informed otherwise.

We will then arrange delivery of your trunk for you, you will receive an email from us to confirm your delivery. If you wish to change the delivery day you can contact customerservices@thechapar.com. Once shipped, your Trunk should arrive within 1-2 business days.

The Trunk will arrive with the return ParcelForce labels inside the trunk. Once you have chosen the items you love and want to keep, all you need to do is drop it off to your local Post office. Find your nearest branch through this link https://www.postoffice.co.uk/branch-finder if you want to keep the entire trunk then contact customerservices@thechapar.com

Once your Trunk has arrived, you must return the trunk to us within 10 business days, if you are unable to return your trunk within this time frame then you must contact customerservices@thechapar.com

If you have chosen ‘Virtual Stylist’ We will inform you when your trunk has been curated you will be able to view the trunk progress on your account (link to your account). On average, Trunks will be able to be curated, packed and out for delivery within 4-5 business days of the Trunk request. Unless you are informed otherwise. We will then arrange delivery of your trunk for you, you will receive an email from us to confirm your order and delivery. If you wish to change the delivery day you can contact customerservices@thechapar.com. Once shipped, your Trunk should arrive within
1-2 business days.

Once you have chosen the items you love and want to keep, we will arrange a collection for you from your billing address provided. We will contact you to arrange the collection. All we ask is that the trunk is secured with the security seals provided within the trunk and DPD will provide the labels . if you want to keep the entire trunk then contact customerservices@thechapar.com

Once your Trunk has arrived, you must return the trunk to us within 10 business days, if you are unable to return your trunk within this time frame then you must contact customerservices@thechapar.com

If you have chosen ‘Virtual Stylist’ We will inform you when your trunk has been curated you will be able to view the trunk progress on your account (link to your account). On average, Trunks will be able to be curated, packed and out for delivery within 4-5 business days of the Trunk request. Unless you are informed otherwise. We will then arrange delivery of your trunk for you, you will receive an email from us to confirm your order and delivery. If you wish to change the delivery day you can contact customerservices@thechapar.com. Once shipped, your Trunk should arrive within
1-2 business days.

Once you have chosen the items you love and want to keep, we will arrange a collection for you from your billing address provided. We will contact you to arrange the collection. All we ask is that the trunk is secured with the security seals provided within the trunk and DPD will provide the labels . if you want to keep the entire trunk then contact customerservices@thechapar.com

Once your Trunk has arrived, you must return the trunk to us within 10 business days, if you are unable to return your trunk within this time frame then you must contact customerservices@thechapar.com

Returns

Sending back items is easy

  • There’s a Ten day try-on period, giving you time to try on the items at
    the best time for you.
  • Place the unworn items with all labels attached back in the original box.
  • Take the parcel to your nearest Post Office – as indicated on your
    ParcelForce returns postage label.
  • Keep your proof of postage until your returns have been processed in
    our warehouse.

No printer? No problem

The Trunk will arrive with the return ParcelForce labels inside the trunk. If you have lost your returns labels, customerservices@thechapar.com and we will either send you new labels via email or post them to you.

Royal Mail

  • Visit any Post Office branch or Royal Mail Customer Service point location with the ‘Print prepaid labels’ option available. Check your nearest available location here.

Hermes

  • Bring the email from Hermes along with your returns to your nearest ParcelShop and the return label will be printed for you on the spot.
  • One-time labels can be used for both ParcelShops or for courier pick-up.

You can book a collection via the Hermes website. You’ll just need your Fix number, which is located on the top right-hand corner of your invoice or through the Orders page.

Once it’s scheduled, you’ll receive a new returns label via email. Simply print it out and attach it to your Fix box on top of the original label. If you don’t have a printer, we’ll be happy to arrange the collection for you and will post you the new label. Please contact us with your telephone number (in case Hermes needs to contact you) and we’ll get

You can use the tracking number on the prepaid postage label. If you no longer have it just contact us. You can see if you’ve been refunded for item(s) on your Orders page. It can take up to 14 business days from when you drop off your return to receive a refund.

To help ensure your returns are processed accurately, please return your items separately in their original Fix boxes, using the prepaid prepaid returns labels provided.

Just contact us and we’ll be happy to process the payment for your item.

You can return unworn pieces to obtain a full refund within 30 days of the date you checked out. Just contac us for a prepaid returns label.

Please make sure any returned items are in their original condition with all original packaging and labels. This includes any branded bags for footwear and boxes for jewellery.

We’ll refund you via your original payment method. If you paid for all, or part, of a delivery with Stitch Fix credit, any amount charged to your saved payment method will be refunded first, and the remaining amount will return to your credit balance. This does not affect your statutory 14-day cancellation rights.

If you want to return an item due to a quality issue, please see our damages guidelines.

Our thoughts are with everyone who may be experiencing overwhelming circumstances beyond their control. Stitch Fix is committed to making sure your Fix delivery doesn’t cause any additional worry.

If you, or your loved one, has been affected by an unforeseen circumstance and must change or cancel an order, we’d like to ensure that your needs are met. Just reach out to our Customer Service Team . They’re happy to help.

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