FAQs

Frequently Asked

Contact Us

How it works

The Chapar is a personal styling service for Men. Here’s how it works:
You choose your styling package;

Virtual Personal Shopper

Complete a profile and let us know your style, size and personal preferences by taking our Style Quiz. You can also upload pictures of outfits you love or items you’d like us to work into your wardrobe. These things change all the time, so be sure to update your preferences as needed.

Request a Trunk (for right now, or schedule one for later) and let us know what you’re looking for. Understanding your needs helps our styling team personalise your experience.

You’ll receive an email before your trunk is shipped.

Contact customerservices@thechapar.com should you need to change your delivery.
You’ll pay a £25 Delivery fee with drop off only.

We will also require a credit card authorisation hold of £250.00, an authorisation or pre-authorisation hold verifies to us that sufficient funds are available in your account for an electronic transaction. This is to cover the loss of contents of our trunk should it not be returned to us. We will put a temporary lock on a certain amount of your balance until you settle the payment. This ONLY applies if the trunk is not returned to us.

Once complete, your Trunk will be on its way. Try everything on in the comfort of your home within 10 days. If you need to extend the return time then please contact acustomerservices@thechapar.com Keep what you love and send the rest back. Be sure to let us know how it went! Your feedback on what worked (or what didn’t) helps our stylists get to know you better for next time.

Exchanges and returns are always free, and you can choose the option that’s most convenient. You can drop off at one of the carrier’s drop-off locations, or schedule a free carrier pickup to return your items using the included return shipping label (or print a new one online).

Virtual Stylist

Complete a profile and let us know your style, size and personal preferences by taking our Style Quiz. You can also upload pictures of outfits you love or items you’d like us to work into your wardrobe. These things change all the time, so be sure to update your preferences as needed.

Request a Trunk (for right now, or schedule one for later) and let us know what you’re looking for. Understanding your needs helps our styling team personalise your experience.

You’ll receive an email before your trunk is shipped.

Contact customerservices@thechapar.com should you need to change your delivery.

You’ll pay £7.50 per month, with free delivery & collection from your billing address.

We will also require a credit card authorisation hold of £250.00, an authorisation or pre-authorisation hold verifies to us that sufficient funds are available in your account for an electronic transaction. This is to cover the loss of contents of our trunk should it not be returned to us. We will put a temporary lock on a certain amount of your balance until you settle the payment. This ONLY applies if the trunk is not returned to us.

Receive additional services including Tailoring, Seasonal Edits, exclusive PUMA Edits.

Once complete, your Trunk will be on its way. Try everything on in the comfort of your home within 10 days. If you need to extend the return time then please contact customerservices@thechapar.com Keep what you love and send the rest back. Be sure to let us know how it went! Your feedback on what worked (or what didn’t) helps our stylists get to know you better for next time.

Exchanges and returns are always free, and you can choose the option that’s most convenient. You can drop off at one of the carrier’s drop-off locations, or schedule a free carrier pickup to return your items using the included return shipping label (or print a new one online).

Style Concierge

Complete a profile and let us know your style, size and personal preferences by taking our Style Quiz. Receive a 1 to 1 styling session with your own personal stylist. Your stylist will be on call to help you whenever you need. You can also upload pictures of outfits you love or items you’d like us to work into your wardrobe. These things change all the time, so be sure to update your preferences as needed.

Request a Trunk (for right now, or schedule one for later) and let us know what you’re looking for. Understanding your needs helps our styling team personalise your experience.
You’ll receive an email before your trunk is shipped. Contact customerservices@thechapar.com should you need to change your delivery.

You’ll pay £25 per month, with free delivery & collection from any address.

We will also require a credit card authorisation hold of £250.00, an authorisation or pre-authorisation hold verifies to us that sufficient funds are available in your account for an electronic transaction. This is to cover the loss of contents of our trunk should it not be returned to us. We will put a temporary lock on a certain amount of your balance until you settle the payment. This ONLY applies if the trunk is not returned to us.

Receive additional services including Tailoring, Seasonal Edits, exclusive PUMA Edit’s, partner offers. Style concierge services, a choice of 2 events throughout the year, access to the chapar VIP lounge, clothing personalisation and more!

Once complete, your Trunk will be on its way. Try everything on in the comfort of your home within 10 business days. If you need to extend the return time then please contact customerservices@thechapar.com Keep what you love and send the rest back. Be sure to let us know how it went! Your feedback on what worked (or what didn’t) helps our stylists get to know you better for next time.

Exchanges and returns are always free, and you can choose the option that’s most convenient. You can drop off at one of the carrier’s drop-off locations, or schedule a free carrier pickup to return your items using the included return shipping label (or print a new one online).

That’s easy: create a profile online (it only takes a few minutes) or contact us directly via email intouch@thechapar.com

The Chapar ‘Virtual Personal Shopper’ is not a subscription service - there is no regular obligation or hidden fees. Trunks can be scheduled on your terms as you like: monthly, quarterly, or at any other specific interval you determine. To upgrade your experience we then offer monthly subscription services for our ‘Virtual Styling Service’ and ‘Style Concierge Service’, Which you are able to cancel at any time.

Unfortunately, we are unable to serve individuals under the age of 18.

If you’d like to adjust the frequency of your orders or cancel an upcoming Trunk, contact customerservices@thechapar.com . If you need help with a Trunk in progress, get in touch. Our styling team will reach out to check in with you before we schedule your trunk delivery.

Trunk Orders

On average, Trunks will arrive within 4-5 business days of the Trunk request. Once you request a Trunk, a stylist will hand-select pieces just for you. And our warehouse staff will hand pack them into your Trunk ready to send them to you. Once shipped, your Trunk should arrive within 1-2 business days.

Once your Trunk arrives, you’ll have 10 business days to decide what to keep and what to send back. Check out your home try-on countdown by clicking on your Trunk online. You can even request up to three more days if needed! For more info about returns, click here. Or contact customerservices@thechapar.com

We only send Trunks when you request them or on a selected schedule if you have requested to be on a schedule. Our style consultants will always contact you before sending out your trunk.

If you’ve just signed up for ‘Virtual Personal Shopper’, or ‘Virtual Stylist’ our stylists will get to work reviewing your preferences and selecting exciting options for your first Trunk.
If you have chosen our upgraded service for ‘Style Concierge’ your own personal stylist will be in contact with you to have an initial styling session.

On average, Trunks will arrive within 4-5 business days of the Trunk request. Once you request a Trunk, a stylist will hand-select pieces just for you. And our warehouse staff will hand pack them into your Trunk ready to send them to you. Once shipped, your Trunk should arrive within 1-2 business days.
See our Delivery & Returns page.

Pricing

If you have chosen Virtual Personal Shopper we will require £25 initially to place the trunk order.
If you have chosen Virtual Stylist we will require the initial first month subscription cost of £7.50.
If you have chosen Style Concierge we will require the initial first month subscription cost of £25.

After we receive your returned Trunk, we’ll charge you for any items you have kept. If you want to keep everything, just let us know, and we’ll charge you for the entire Trunk.

This is just a temporary charge to ensure that the card is valid.

The transaction will be voided from your account shortly. We require a credit card authorisation hold of £250.00, an authorisation or pre-authorisation hold verifies to us that sufficient funds are available in your account for an electronic transaction.

This is to cover the loss of contents of our trunk should it not be returned to us.

We will put a temporary lock on a certain amount of your balance until you settle the payment. This ONLY applies if the trunk is not returned to us within 10 business days, unless you have been in contact with our customer service team to extend your time.

We require a valid credit card on file in order to ship you merchandise.

You will not be charged for clothing returned as long as it’s in its original, unworn condition with tags still on.

The Cost

You only pay for what you keep.
The Chapar Virtual Personal Shopper has no regular obligation or hidden fees. Trunks can be scheduled on your terms as you like: monthly, quarterly, or at any other specific interval you determine.
To upgrade your experience with The Chapar we then offer monthly subscription services for our Virtual Styling Service £7.50 per month

and Style Concierge Service £25 per month.

Our prices typically range from £35 - £450 per item. We will use your preferences to help guide which items we choose for you! Just remember that you will only pay for what you keep.

Nope! You only pay for what you keep, and you won’t be charged until we receive your returns.

We never have sales on our items but we have plenty of loyalty offers for our members to enjoy!

You will receive a price list in your trunk with the list of your chosen items.

Clothing

You can contact your personal stylist directly and they will help with any alterations.

If you have chosen to pay for our ‘Virtual Styling’ service and ‘Style Concierge’ service, alterations will be free of charge. You will just have to pay for that item, we do not offer a refund or exchange once the item has been altered.

Just contact your personal stylist or customerservices@thechapar.com to notify us that you would like an item altering. Then simply return the item with your returns label.

Typically it will take up to 5 working days depending on demand.

You will receive an email, or message from your stylist to confirm that your tailoring is complete.

Shipping & Returns

If you have chosen Virtual Personal Shopper we will arrange delivery of your trunk with the return labels inside the trunk, all you need to do is drop it off to your local Post office.

If you have chosen Virtual Stylis t we will arrange delivery of your trunk and collection for you from your billing address.

If you have chosen ‘Style Concierge’ You can contact your stylist or customerservices@thechapar.com to arrange the collection of your trunk.

If you have lost your returns labels, contact customerservices@thechapar.com and we will either send you new labels via email or post them to you.

If you have lost your returns labels, contact customerservices@thechapar.com and we will either send you new labels via email or post them to you.

If you are unable to return your trunk to us within 10 working days, do not worry you can extend your time by contacting our customer service team customerservices@thechapar.com

You must return the trunk to us within 10 working days, if you are unable to return your trunk within this time frame then you must contact customerservices@thechapar.com.

Make sure to try everything on at home, but don’t wear them out unless you intend to purchase them. Any items that are worn, damaged, or have tags removed will be charged to your account.

Drop off your trunk at your local Post Office branch with your returns labels on the trunk.

We do not ship outside of the UK. Our delivery is UK only.

You can give feedback via your account, or alternatively leave feedback on the feedback
form inside your trunk.
See our Delivery & Returns page.

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